Student Mobility is an independent organization supporting international students. We are not officially affiliated with any Dutch university, government, or financial institution. References to universities or educational institutions on our website or in our materials are solely for informational purposes and do not imply any formal partnership or endorsement.
Student Mobility is an authorized ISIC distributor in the Netherlands and is responsible for issuing the International Student Identity Card (ISIC) to students residing in the Netherlands. Verification of this authorization is available on the official ISIC Netherlands website.
Some links on our website may be affiliate or referral links. This means Student Mobility may receive a small commission if a user makes a purchase or signs up through such links, at no additional cost to the student. These commissions help maintain our platform and services and do not influence the information or offers we present.
Refund eligibility depends on the type of product or service purchased.
If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.
The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.
The customer waives his right to settle any debt to Student Mobility with any claim on Student Mobility.
The customer must ensure that the actual delivery of the products ordered by him can take place in time.
Transport costs are on behalf of the customer, unless the parties have agreed upon otherwise.
1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Student Mobility may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Student Mobility, failing which Student Mobility cannot be held liable for any damage.
The customer indemnifies Student Mobility against all third-party claims that are related to the products and/or services supplied by Student Mobility.
If Student Mobility enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Student Mobility under that agreement.
Student testimonials published on our website or other channels reflect individual student experiences. Mentions of universities or study programs are for context only and do not imply any endorsement or partnership by those institutions.
Every right of the customer to compensation from Student Mobility shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
Student Mobility considers the protection of your personal data to be important. We process personal data in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.
Your personal data will only be used to provide mobility information and related services, and will not be shared with universities or third parties without your explicit consent, except where required to fulfil contractual obligations (for example, issuing Student Mobility Cards, ISIC cards, or providing bike rental services).
We may engage third-party processors such as payment providers, IT service vendors, or mobility operators when necessary to deliver our services. These third parties are contractually bound to maintain the same level of data protection as Student Mobility.
Questions or requests related to personal data may be addressed to privacy@studentmobility.nl.
To provide its services efficiently, Student Mobility may work with trusted third-party providers such as software vendors, IT and hosting providers, payment service providers, and customer support partners. These providers may process limited personal data only when necessary to operate our website or deliver the requested service, and they are contractually bound to handle such data in accordance with applicable data-protection laws and our Privacy Policy.
Disclaimer: Student Mobility operates independently from Dutch universities, governmental bodies, and financial institutions. Any collaborations with higher education institutions are informational in nature and do not constitute official partnerships or endorsements.
The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.
Save travels and we hope you enjoy your iron stallion!
In the below General Terms and Conditions, the stated terms will have the following meaning:
2.1 These General Terms and Conditions apply to any Subscription between Student Mobility and the Renter.
2.2 All amounts stated by Student Mobility include VAT.
3.1 The Renter will have a Bicycle at their disposal for the term of the Subscription, in accordance with the chosen Subscription.
3.2 The Bicycle comes with a ring lock with 2 keys (if not let us know), return the bike with both keys.
3.3 Under the Subscription, the Renter is entitled to free Exchange (please refer to Article 5 for more details). This is understood to mean:
3.4 Student Mobility does not have a spare key to the Bicycle. If the key gets lost or damaged, the Renter must order a new key from the lock provider (Abus/Axa). Its important to remember/log the key number when collecting the bike (f.e. 4 digits engraved on the key itself). The costs may vary per supplier but are around 12 EUR.
3.5 The Renter will not be allowed to have copies made of the key or to have more than one key in their possession, also on account of the risk of theft. A key that was previously reported lost that is recovered must immediately be returned to Student Mobility.
3.6 The Bicycle may contain advertisements. The Renter must immediately contact Student Mobility if the advertisement has been damaged or if an advertisement completely disappears from the Bicycle.
4.1 The Renter must make normal use of the Bicycle and take due care of the Bicycle.
4.2 The Bicycle is intended exclusively for personal use by the Renter. The Renter is not allowed to use the Bicycle for commercial purposes, such as the delivery of goods and/or food. In the event of a breach of this obligation the Renter shall pay a contractual penalty in an adequate amount, however not more than EUR 2000. The precise amount of such contractual penalty shall be determined by Student Mobility. Such contractual penalty shall be without prejudice to any other rights of Student Mobility, including but not limited to the right to claim damages and to terminate the subscription in accordance with Clause 14 of the General Terms and Conditions.
4.3 The Bicycle will at all times remain the property of Student Mobility. The Renter will not be allowed to create or grant any security interest or other right in respect of the Bicycle for a third party’s benefit.
4.4 The Renter will be personally liable for compliance with the General Terms and Conditions.
4.5 The Renter will be responsible for passing on changes to the data known to Student Mobility, such as a new address, in good time.
4.6 The Renter may not make any changes to the Bicycle that cannot be removed without damaging the Bicycle and is not permitted to manipulate in any way the electronics and/or software of the Bicycle.
4.7 The renter must be at least 18 years old and able to enter into legally binding contracts to be able to subscribe for a Student Mobility. Minors may subscribe under the supervision of an adult.
4.8 A digital verification process of the correct identification document could be part of the order process upon delivery. Product will not be delivered when renter is not able to handover the correct identification documents. Student Mobility will report to the police when verification of the identity documents shows that there is a possibility of fraud.
5.1 Student Mobility aims to Exchange a Bicycle within 48 hours after the Renter has contacted Student Mobility by telephone, via e-mail, WhatsApp or the Student Mobility App. An exchange takes place by appointment with the Renter.
5.2 If this target time is not achieved, the Renter cannot claim any compensation or payment.
5.3 Exchange will only take place in case of a defect, loss or theft of the Bicycle, and only within the city limits in which Student Mobility is active.
5.4 If the Renter unjustly requests an Exchange (an ‘Unjustified Exchange’), Student Mobility will be entitled to charge 20 EUR in call-out charges. If the Renter fails to appear at an appointment that was made for Exchange, this will also be regarded as an Unjustified Exchange.
5.5 When Student Mobility exchanges a Bicycle, the Renter will transfer the Bicycle to Student Mobility including the battery (if relevant) corresponding key.
6.1 The term of your Subscription (the “Subscription Period”) is agreed upon in the Order Process. To the extent agreed in the Order Process, Student Mobility may charge you with a one-time fee. If you have ordered your Bicycle online, you have the right to cancel your subscription at any time within 14 days of receiving your Bicycle, but you must pay the costs for the Subscription for the time you have the Bicycle. If you ask us to collect the Bicycle we may charge you for the costs of collection.
6.2 In case of a monthly Subscription, the Subscription Period is one month from the date stated in the order process and automatically extends on a month-by-month basis, unless terminated in accordance with Article 6.1 or these Terms & Conditions. Both Student Mobility and Renter may terminate a monthly Subscription at any time with a notice period of one month.
6.3 If the Bicycle or any of the Accessories are not what you ordered or if they are not fit for purpose, you may ask us within the first 30 days to undertake an Exchange without charge or reject the Bicycle and cancel your Subscription. If you cancel your Subscription you must pay for the costs for the time you have the Bicycle.
6.4 From the day that the written cancellation of the Subscription by the Renter has been received by Student Mobility, the Subscription will continue for one more month, which means that the Subscription ends one month after the day on which Student Mobility has received the cancellation or after three months, whichever is the earlier (the ‘End Date’).
6.5 The Renter has the right to use the Bicycle until the End Date of the Subscription after termination notice. The Renter has the obligation to meet the costs of Subscription until the End Date.
6.6 The Bicycle and key are to be submitted to Student Mobility no later
(i) than the End Date,
(ii) the date on which the Subscription Period automatically ends, or
(iii) if you are exercising a right to cancel or reject, the end of the period in which you can do so.
6.7 If the Renter hands in the Bicycle before the End Date, this will end all rights of the Renter under the Subscription, without prejudice to the Customer’s obligation to pay the full Subscription costs until the End Date.
6.8 Prior to returning the Bicycle on the End Date the Renter can cancel the termination free of charge by sending an e-mail to Student Mobility (info@studentmobility.nl). The e-mail must be received by Student Mobility on the day preceding the End Date.
6.9 When the Bicycle is not returned on or before the End Date Student Mobility reserves the right to apply a daily fine of 5 EUR every day from the End Date until return of the Bicycle, with a maximum of 7 days.6.10 If the Bicycle is not returned within seven days of the End Date to Student Mobility and the Subscription is not reactivated, subsequently Student Mobility will report a theft by the Renter. In that case, the Rental Customer will also be obliged to compensate Student Mobility for the loss suffered, which will be established for each type of Subscription and can be found in Table 1, without prejudice of the right of Student Mobility to request full compensation of the loss suffered by it, to the
extent that it exceeds the sum of the established compensation, depending on the type of Subscription.
Type of Subscription:
Established compensation
Original Subscription
350 EUR
Table 1: Amount of compensation for each type of Subscription
6.11 Student Mobility is at all times entitled to terminate the Subscription in the event of theft or on one of the grounds stated in Article 13.1, to track down the Bicycle and confiscate it immediately.
6.12 The Renter is aware that the Bicycle could be owned by a leasing company. If the Bicycle is owned by a leasing company, the Renter will be obliged, on the leasing company’s demand, to either hand in the Bicycle to the leasing company (subject to reimbursement for the remainder of the rental period) or to be discharged from their obligations by paying the leasing company the future rent, as the leasing company may choose.
7.1 In the event of the loss or theft of the Bicycle, the Renter will be obliged to report this to Student Mobility within 24 hours, to hand over to Student Mobility the key to the Bicycle, and to report this loss or theft to the police (aangifte doen). In that event, the Renter will owe a deductible, which is different for each type of Subscription. The applicable deductible for each type of Subscription is included in Table 2. After the report has been completed, the Renter will receive a replacement Bicycle from Student Mobility.
Type of Subscription
Established deductible
Original Subscription
50 EUR
Table 2: Amount of deductible for each type of Subscription
7.2 If the Renter does not, or not in good time, report a loss or theft of the Bicycle, or if the Renter cannot hand over the Bicycle key to Student Mobility, the Renter will owe Student Mobility the compensation established in Table 1.
7.3 In order to prevent incidents such as loss, theft and damage, the Bicycle must always be locked with the provided ring lock (if applicable also use the provided chain lock, where possible, the Bicycle must be secured to an object using the chain lock).
7.4 If the Bicycle is not double locked/secured and an incident occurs, including vandalism, loss or theft, the Renter will owe a negligence surcharge. This sum will be in addition to the deductible and can be found in Table 3, depending on the type of Subscription.
Type of Subscription
Established negligence surcharge
Original Subscription
350 EUR
Table 3: Amount of negligence surcharge for each type of Subscription
7.5 If the Renter has provided incorrect information that disadvantages Student Mobility, Student Mobility will be entitled to add an unfairness surcharge of 100 EUR. This amount will be in addition to the deductible and any negligence surcharge.
7.6 If parts of the Bicycle are missing or stolen, Student Mobility will be entitled to charge this to the Renter up to the amount of the deductible at most. A price list of the parts of each type of Bicycle and Subscription may be requested from Student Mobility.
7.7 If the Bicycle has been removed by the local authority, Student Mobility will contact the Renter regarding the collecting process. Any costs for obtaining the Bicycle or other costs will be payable by the Renter. If the Bicycle is removed by the local authority, this will be regarded as an Unjustified Exchange. Student Mobility will be entitled to charge costs for this to the Renter, such as any costs for obtaining the Bicycle and the costs of an Unjustified Exchange.
8.1 The Renter will report damage to the Bicycle caused by vandalism to Student Mobility within 24 hours.
8.2 Student Mobility reserves the right to check the mileage and the condition of the Bicycle. Customer shall cooperate with any necessary servicing or maintenance, on demand by Student Mobility.
8.3 In the event of damage and wear and tear to the Bicycle other than what can be expected from normal use, such at the discretion of Student Mobility, Student Mobility reserves the right to recover the associated costs from the Renter (max. of 350 EUR).
8.4 If there is any damage caused by the contributory fault or fault of a third party, the Renter will be obliged to submit to Student Mobility the contact details of this third party as well as a sketch of the scene signed for approval by both parties. An accident report form is available on https://www.anwb.nl/binaries/content/assets/anwb/pdf/verzekeringen/schade-aangifteformulieren/europees-schade-formulier.pdf (in Dutch). If the contact details of the third party are not submitted, the damage will be charged to the Renter.
Table 4: Applicable for damages beyond normal wear and tear. Maximum charge per bicycle: €350.
ComponentPrice (€ incl. VAT)Frame (total loss)€350Front fork€100Rear wheel€120Front wheel€100Luggage carrier (front/rear)€80Crank€50Bottom bracket€100Saddle (missing or severely damaged) €40Pedals€30Handlebar€20Fender€35Lighting (front or rear)€25Brake lever€20Brakes€75Lock (missing or damaged)€40Nexus 7 shifter€80Bicycle bell€10Kickstand€30
9.1 Renter may add-on an Accessory Subscription to the Bicycle Subscription, provided the relevant Accessory is available in the city where Renter subscribed for a Bicycle.
9.2 The Accessory Subscription is a separate subscription and can be terminated independently of the Bicycle subscription.
9.3 Except for Clauses 3, 6.10, 7, 8 and 11, the provisions set out in the General Terms & Conditions apply mutatis mutandis to the Accessory Subscription, so that e.g. where “Bicycle” is used in these relevant provisions, this should instead be understood as “Accessories”. The amounts shown in Table 1, 2 and 3 of the General Terms & Conditions should be replaced by the amount shown in Table 4
9.4 In the event of the loss or theft of the Accessory, the Renter will be obliged to report this to Student Mobility within 24 hours. In that event, the Renter will owe a deductible, which is different for each type of Accessory. The applicable deductible for each type of Accessory is included in Table 4.
Type of Accessory
Deductible
if applicable; chain lock
15 EUR
Table 5: Amount of compensation for each type of Accessory
9.5 The Renter must report damage to the Accessory as a result of vandalism (in case the Accessory has become unusable) to Student Mobility within 24 hours of the Renter's knowledge of the vandalism. Student Mobility reserves the right to charge the Renter for the damage.
9.6 The Renter will receive a replacement Accessory from Student Mobility in case of theft of damage (referred to in paragraph 4 and 5 of this Article).
9.7 Any usage of the Accessory is at the sole risk and responsibility of Renter. Student Mobility is not liable for damages of any kind resulting from the use of the Accessory.
10.1 When taking out a Subscription, the Renter will also be obliged to provide payment details and authorisation for the Subscription costs and other costs owed.
10.2 In the event of additional costs charged, such as the deductible and surcharges, Student Mobility will be entitled to first require payment thereof before providing a new Bicycle to the Renter. If the Renter indicates that they are able to pay the outstanding amount and this turns out not to be the case, this constitutes an Unjustified Exchange, and costs may be charged for this.
10.3 If Subscription costs or other costs cannot be debited or are wrongly reversed, the Renter will be in default. In that case, the Renter will receive a demand to pay the amount due within fourteen days. Student Mobility may engage a collection agency if the amount due has not been paid within the period of fourteen days. All additional administrative costs and extrajudicial collection costs will be payable by the Renter.
11.1 If the Renter doubts the safety of the Bicycle, they must immediately contact Student Mobility.
11.2 The Renter uses the Bicycle at their own risk.
11.3 Student Mobility will not be liable for any damage or harm suffered by the Renter as a result of using the Bicycle, save in the case of willful conduct or deliberate recklessness on the part of Student Mobility.
11.4 The Renter will be responsible for communicating any defects and/or damage to the Bicycle in good time.
12.1 Student Mobility reserves the right to change the costs of a Subscription. Changes will be communicated to the Renter via e-mail at least one months before the effective date. The Renter will not be permitted to terminate the Subscription due to a price change, unless the change takes place within three months of the conclusion of the Subscription and the Renter is a consumer.
12.2 Student Mobility has the right to unilaterally amend these General Terms and Conditions. Changes in the General Terms and Conditions will be communicated at least one month before the effective date by means of an announcement on the website www.StudentMobility.nl and an e-mail to the Renter. If the amendment results in the Renter being provided with a performance which materially differs from the original performance, the Renter, who is a consumer, will have the right to terminate the Subscription as of the date on which the amended terms and conditions come into effect.
12.3 Student Mobility will at all times be entitled to transfer its claims against the Renter, of any nature whatsoever, to third parties.
12.4. The Renter may change the Subscription into a more expensive Subscription free of charge, in which case Student Mobility will make an appointment and arrange the exchanging of the Bicycle for a Bicycle that is in line with the new Subscription. If the Renter wishes to downgrade their Subscription within six months of commencement of a Subscription, Student Mobility will be entitled to charge the costs of an Unjustified Exchange for this.
13.1 Student Mobility will be entitled to terminate the Subscription with immediate effect, either wholly or partially, or to cancel the Subscription by means of a written notice to the Renter if:
13.2 The Renter has the right to immediately terminate the Subscription if Student Mobility has repeatedly and/or seriously failed to fulfil its obligations described in the General Terms and Conditions. The foregoing does not affect the right of termination of the Renter who is a consumer.
14.1 Student Mobility processes personal data in accordance with the Privacy Policy.
Your data will only be used to provide mobility services such as bicycle rental and will not be shared with universities or other third parties without your explicit consent, except when necessary to fulfil the service.
15.1 These terms are governed by Dutch law and you can bring legal proceedings in respect of the products in the Dutch courts.
Student Mobility BV. provides you with the following services:
Student Mobility Card (hereinafter Card)
Student Mobility App (hereinafter App)
Student Mobility service desk (hereinafter SD)
With the card, you can access public transport in the Netherlands and make use of OV-Fiets. After you have ordered you’re the card with Student Mobility, you can either collect your card at a pickup point, for example, your university or have it send to a European address. Before travelling with the card you have to register in the App, activate the card , connect a valid payment method and pick up the travel products at a device. To do so follow the instructions on the letter/leaflet you receive with your card. After picking up the travel products on an NS or OV-chipkaart device you are ready to travel. From then on the App will show the travel Transactions and travel costs you make. We charge your bank account or credit card on a regular base.
You sign the agreement with Mobility Services BV (on behalve of Student Mobility BV.) by registering in the app with contact details, card number and a valid payment method (credit card, bank account). Mobility Services BV bills the costs of your trips to your account (post payment) + the monthly service fee.
The card is an OV-chipkaart. For travelling with the OV-chipkaart in the public transport, the special conditions of Translink, the publisher of the OV-chipkaart in the Netherlands, apply.
Student Mobility provides you with the card.When travelling with public transport or OV-Fiets, the terms and conditions of the public transport companies or OV-Fiets apply.
By accepting these Terms of Use you enter an agreement with Student Mobility BV and Mobility Services BV to which these Terms of Use apply. The Terms of Use ensure that you are aware of the rights and obligations associated with the acceptance and use of the card and app, and the processing of personal data in particular.
3.1: The agreement is concluded directly after your card is connected in the App and our payment provider (Mollie) accepts your payment details.
3.2: The Agreement is for an indefinite period, as long as your card, App and Payment method are connected.
3.3: You can terminate the Agreement by terminating your account through the App or contact the Service desk, provided that there aren’t any remaining payment obligations. In general this will take up to 30 days.
3.4: Your credit card needs to be valid at the time for at least three months after the Agreement is concluded. If you have not validated a new credit card three months prior to the expiration date of your current credit card, we may terminate the Agreement.
3.5: We may terminate the Agreement if we suspect abuse of the card(s), your account or payment.
3.6: We will block the use of the card(s) and the use of the App upon termination of the Agreement. We will charge or refund your bank account for any remaining payment obligations.
3.7: Blocked cards cannot be reactivated.
4.1: In order to use the App, you must provide us with truthful information.
4.2: You make sure that your contact information, such as email address and phone number, that we need to provide the service as specified in the Terms of Use is accurate.
4.3: You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account, password or Card.
4.4:. You are responsible for the card. You need to treat the card with proper care.
4.5: You are responsible and liable for all use of the card and the related Transactions effected during the period of use.
4.6: You may get additional instructions on the (safe) use of card(s). These instructions must be followed.
5.1: We process your personal data in accordance with our Privacy Statement.
5.2: We process personal data including support for:
- reporting Transactions, charging and collecting fare to/from your account;
- providing service to you through the Customer Service and the App;
- sending specific messages, information and / or requests to you.
5.3: For proper execution of the agreement, we may use third parties, including software vendors and call centers. If these third parties have access to personal data, they are bound by our Privacy Statement.
5.4: To the extent that you provide us authority, by means of this Agreement, to perform (legal) actions, you hereby grant us permission to have a designated third party carry out those (legal) actions. We shall ensure that the designated third party is bound by the conditions and obligations imposed on us (including the Privacy Policy) by these Terms of Use.
6.1: Our activities include:
- to issue card(s) to you, issued by Student Mobility BV
- to issue the App, controlled and serviced by Mobility Services BV
- To record and process all card Transactions that you initiate with Mobility Service providers;
- Timely reporting, invoicing and revenue collection of your use;\
- To provide you with access to the App
6.2: Through the Customer Service and / or App you can ask us to perform actions, including:
- reporting stolen, missing or defective cards;
- review Transactions or Invoices;
- challenge Transactions;
- filling a complaint or comment;
- change your contact information.
- request or change a password
To make use of one or more services, you provide your personal information. Before you register and activate the card you must approve our Terms of Use and Privacy Policy for the use of the Card and use of the App.
8.1: The card can be used until the expiry date shown on the card
8.2: When you report a card as lost or stolen we will block the card for security reasons.
8.3:. You can terminate a card in the App
8.4: You can also terminate a card by sending us the card, we will block the card
8.4: As part of termination of the Agreement, we will block the card after you return the card
8.5: Once the card is blocked it cannot be used again.
9.1: The card is suitable for travel by public transport in the Netherlands.
9.2: We are not a party to the legal relationship between the User and Mobility Service providers, on use, supply and / or decrease in Mobility Services and / or products and we take no responsibility therein. A Mobility Service Provider (including transporters referred to in Article 8: 100 of the Civil Code and as defined in the Act 2000) can impose conditions such as general travel and / or transport conditions, to the use and supply of (Mobility) services.
9.3: Supplementary to Article 9.2, the Mobility Service provider conditions may include penalties and / or additional charges. If the Service Provider charges us with these, you must pay these costs.
10.1: Before travelling with the card you have to register in the App, activate the card, connect a valid payment method and pick up the travel products at a device.
10.2: When you use the card at a Mobility Service Provider, you agree to the costs associated with that Transaction. Acceptance of the payment means that the Mobility Service Provider shall charge the related costs.
10.3: We do not guarantee that you can always use the card and App freely. The operation of the card and App depends on many external factors, including Mobility Service Providers and proper functioning of third party computerized or telecommunications systems.
10.4: We are not liable if you cannot use the full functionality of the card and App.
11.1: You must immediately report loss, theft or (suspected) abuse of the card in writing (via email) to the Service desk and, in cases of theft or loss, to report to the police.
11.2: Blocking the card can take up to 48 hours. Transactions made in this period will be charged.
12.1: We can block Card (s), and the use and access of Mobility Services, if there is (or seems to be) one of the following situations:
- payment commitment not (timely) made;
- we suspect that fraudulent activities are carried out with the card(s), App and / or payment means (such as credit card);
- the card(s) are used in violation of the nature which they are intended.
12.2: We will block card(s) at your request when it is stolen, lost or missing.
12.3: As part of termination of the Agreement, we will block the card after you returning it.
12.4: After blocking the card, we will refund or bill remaining payment obligations, before ending your account.
To the card, the following rules of conduct apply:
By taking a card and the acceptance of the Privacy Policy Statement into use, you consent to the recording and processing of the card and the services Transactions and access to them by Mobility Services BV.
It is not allowed to use the card or the value stored on the card for purposes other than the payment of services of connected Mobility Service Providers.
The card remains the property of TransLink at all times; transfer and rent of the card to a third party is not allowed.
It’s not allowed to put balance on the card. Should you accidently or purposely upload money onto the card, the amount you will have uploaded will not be refunded.
No customer service is provided for travel products and subscriptions you put on the card yourself.
14.1: You are obliged to pay all Transactions executed with the Card as well as the monthly Subscription fee
14.2: The Subscription fees as mentioned in the portal/on the website are non-refundable
14.3: Mobility Services BV reports your Transactions on a regular base and bills and collects all your Transaction costs and Service Fees monthly or sooner.
14.4: When your payment commitment is not timely made, we will contact you by email and payment must be made within 5 working days. If not, we will block the card.
14.5: Student Mobility BV shall be entitled to increase the Subscription Fees at the start of each Renewal Period upon giving at least 30 days’ prior notice to the Customer and this Agreement shall be deemed to have been amended accordingly.
14.6: To be eligible for a discount from the subscription you need to check in before the peak time starts. In other words you can travel during peak times as long as you check in during the off-peak time. To check what are the peak and off peak times please consult NS and Arriva (only applicable to Groningen region) websites.
15.1: You may dispute a Transaction or Costs when billed which you do not agree with, as soon as possible after you are billed. However, you cannot dispute a Transaction on the grounds that a Mobility Service Provider or carrier has failed its obligations, for example, by delays.
15.2: You cannot dispute a Transaction on the grounds that a user has forgotten to check-out, or if the card is lost or stolen, or that there has been an abuse of the card.
15.3: If your contest is honoured, we will refund you the disputed sum, or in case of remaining payment obligations, deduct this sum from your bill.
16.1: In no case, your and our liability extends to either Trading Loss or Consequential damages.
16.2: We are not liable for damages (on any basis):
a. related to Mobility Services that you pay with the card; whether
b. as a result of blocking or intake of the card;
16.3: If we are liable, we will reimburse the damage as soon as possible.
16.4: You shall not be entitled to indemnification or other compensation in relation to the inability to use the card of App, regardless of the cause.
For questions and / or information on these conditions, you can reach the Service desk on info@studentmobility.nl or phone number 088 – 934 00 00 (08.00 a.m – 08:00 p.m)
18.1: The Terms of Use can be modified by Student Mobility BV. The change shall be notified via the Website or in another way to the User. If the User does not want to accept the change, it is entitled to terminate the Agreement in writing within 30 days after the notification on the date on which the change will take effect.
19.1: Our communication is English. We communicate in writing, by email or telephone.
19.2: We may transfer the Terms of Use to a third party if we meet the conditions set by the law.
19.3: These Terms of Use are governed by Dutch law. For further information and contact details please visit the website.
