If you’d like to get a bike via Student Mobility, you have several options. Both buying and leasing is possible. We’ve partnered with trustworthy companies to ensure that you can have easy access to a bike that always works. You can check the availabilities here.
If you attend certain universities, you’ll even have the option to reserve your bike via us in advance and then pick it up during the intro days, namely for Radboud University, Utrecht University of Applied Sciences, Erasmus University, TU/e Eindhoven and Fontys University of Applied Sciences.
How do I pay for my bike subscription?
While reserving your bike, we’ll already charge you the amount to cover the first month. The fee for the second month will then be automatically deducted from the card you provided during the original purchase 30 days after you picked up your bike.
In case we cannot automatically deduct the money from your bank account, you’ll have to make the transfer manually by logging into your Student Mobility account. All monthly payments must be in order if you ever want to cancel your bike subscription.
We’ll give you a choice of several dates at the end of the semester on which you will be able to return your bike to us. Keep an eye on your emails, as we’ll let you know when this will be with plenty of time in advance.
In case you have any other questions, or would like to give your bike back earlier, you can contact us at firstname.lastname@example.org.
When does my subscription officially start?
Though you’ll be charged your first month’s reservation fee when you rent a bike from us, your subscription won’t officially start until you pick up your bike, either at your university or at a Swapfiets location.
Why should I lease a bike rather than buy one?
You may feel that owning your own bike makes the most sense for you. However, the reality of being a bike owner in the Netherlands includes frequent theft and potential damages. Leasing instead can give you peace of mind.
For a fixed monthly fee, you’ll always have a working bike – if something breaks, you can get it replaced. Even if your bike is stolen (and you still have the key), you’ll be able to get another one at a much lower fee than it would cost to buy an entirely new bike.
How do I manage my bike subscription?
You’ll be able to manage your bike subscription (e.g. payment, cancellation, etc.) via your Student Mobility account. If you already ordered a bike through us, you’ve probably already created an account. If not, you can do so via our website.
Can I end my subscription at any time?
If you’d like to cancel your bike subscription, you’ll have to let us know one month in advance. For example, if your contract started on the 30th of February and you cancel on the 21st of October, you’ll have to return your bike before the 22nd of November.
You also won’t be able to give back your bike unless you have paid all outstanding invoices. This only pertains to you if we were unable to deduct money from your card for any reason. If this is the case, you can catch up on all payments manually by logging into your Student Mobility account.
Do you want to end your subscription? You can do so by logging into your account.