Getting a bike (subscription)

How do I get a bike?

If you’d like to get a bike via Student Mobility, you have several options. Both buying and leasing is possible. We’ve partnered with trustworthy companies to ensure that you can have easy access to a bike that always works. You can check the availabilities here.

If you attend certain universities, you’ll even have the option to reserve your bike via us in advance and then pick it up during  specific days, namely for Radboud University, Utrecht University of Applied Sciences, Erasmus University, TU/e Eindhoven and Fontys University of Applied Sciences. If you cannot attend these introduction days where bikes are handed out, then you can also send a friend to collect the bike on your behalf. Alternatively, you can also email us and we can walk you through the necessary steps via a videocall on Whatsapp.

How do I pay for my bike subscription?

You’ll be charged your first month’s reservation fee when you rent a bike from us, but your bike leasing period only starts on the day when you pick up your bike.

If you have a bike from StudentMobility, then you should download our app and connect a payment method there. We will then be charging you every month through our app. Your bike subscription will appear in the app within 2 weeks after your bike pick-up

In case you have a Swapfiets bike through StudentMobility (in cities where Student Mobility bikes are not available), then we will automatically charge you using the same payment method that you used for your original purchase. There is no action required from your side besides emailing us on the day when you pick up your bike.

Why should I lease a bike rather than buy one?

You may feel that owning your own bike makes the most sense for you. However, the reality of being a bike owner in the Netherlands includes frequent theft and potential damages. Leasing instead can give you peace of mind especially if are here for a short period of time.

For a fixed monthly fee, you’ll always have a working bike – if something breaks, you can get it replaced. Even if your bike is stolen (and you still have the key), you’ll only have to pay 50 euros which is much less than a new bike would cost.

How do I manage my bike subscription?

You’ll be able to manage your bike subscription (e.g. payment and etc.) via your Student Mobility account. 

Please note that the account you have in our app is a different account than the one on our website. 

Students using Swapfiets bike through StudentMobility can manage their subscription via their account on our website. 

Customers with bikes that have a StudentMobility logo on them can manage their bike subscription in our app. 

Can I end my subscription at any time?


If you’d like to cancel your bike subscription, you’ll have to let us know by emailing bikes@studentmobility.nl one month in advance. For example, if your contract started on the 30th of February and you cancel on the 21st of October, you’ll have to return your bike before the 22nd of November.

You also won’t be able to give back your bike unless you have paid all outstanding invoices. This only pertains to you if we were unable to deduct money from your card/bank account. You will be notified in case there are any failed payments for your subscription. 

Bike practicalities

What bikes can I choose from?

You can choose between a single speed bike with pedal brakes and a 7-gear bike with handbrakes. You’ll know best which one will suit you better – consider the frequency and distance you plan on biking.

If you’re not interested in renting, you could also buy a bike via our partner. Find an overview of available options here.

How can I adjust my bike saddle?

It's a simple process. All you have to do is loosen the bolt that keeps the seat in place, adjust the saddle to hip-height and re-tighten the bolt once you're happy with the height. 

We've explained exactly how to do this 
here.

How should I lock my bike?

Considering the frequency of bike theft in the Netherlands, make sure to lock your bike at all times. Yes… even if you just pop into the grocery store for five minutes. Your bike will have a double lock that will not only secure the back tire but can also be used to attach your bike to a solid item – such as a street sign, lamp post or bike rack.

You won’t be able to remove the key unless your bike is properly locked, so always make sure that you’ve done so.

Check exactly how to do it in this video 
here.

Troubleshooting & Issues

My lights don’t work anymore. What now?

Contact us at bikes@studentmobility.nl if your lights stopped working so that we can arrange a bike swap. You can always grab an extra set of cheap lights too, just in case. These can be bought at HEMA or Action.

My bike is broken. Can I exchange my bike?


If you need to exchange your bike, for example due to it breaking down, you can request to have it swapped free of charge. 

Please email bikes@studentmobility.nl in case you have a StudntMobility bike.

Please email info@swapfiets.com in case you have a Swapfiets bike through StudentMobility.

My bike is missing. What now?

We recommend you first look again around the area where you saw it last time and ask the security guards if they know about any recent thefts (if relevant) and check the lost and found section of the nearby buildings (if relevant). We also recommend you wait a few days and check whether your bike was not taken by the municipality (this is mostly the case when you do not park at an appropriate place in crowded areas such as train stations). To find out if the municipality took your bike you will need the chassis/bike number that can be found in the Student Mobility App. 

Municipality websites:
General: https://www.verlorenofgevonden.nl/
- Nijmegen/Radboud: https://www.afac-nijmegen.nl/ and https://www.verlorenofgevonden.nl/
-Utrecht/HU: https://www.utrecht.nl/wonen-en-leven/verkeer/fiets/fiets-weg/ and https://www.verlorenofgevonden.nl/
- Rotterdam: https://www.rotterdam.nl/fietspunt
- Eindhoven: https://www.eindhoven.nl/stad-en-wonen/verkeer/fietsen-in-eindhoven#

If after a few days your bike is not found by the municipality, then follow the steps below.

1. File a police report via this website (https://www.politie.nl/aangifte-of-melding-doen/voorbereiding-aangifte/diefstal-fiets.html) and send the whole report to us. Please make sure you mention your chasis/frame number when filing a police report. You can also file a police report in person at a police station. The frame number has this format: EFE7045914 and can be found in the middle part of the bike. If you cannot find it, then please contact us.

2. Send us keys of your old bike via post in a sealed envelope to Student Mobility Singel 413H, 1012 WP Amsterdam, Netherlands. Make sure to mention your name, email you use in our app and order number as a note on the key.

3. We will send you a payment link for 50 euros if you sent us the key of your old bike and the police report within one week. If you only send us the police report, then we will have to charge you 350 euros as we have to assume you did not lock your bike. Once you send us proof of paying 50/350 euros to bikes@studentmobility.nl then you can pick up a replacement bike or have your subscription canceled.
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Student Mobility
KVK registration: 89253221
VAT: NL864924720B01
Amsterdam, The Netherlands 
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